Refund & Cancellation Policy

This Refund & Cancellation Policy explains when you can request a refund for a paid eNyota plan. eNyota offers a free plan so you can try the service — including all templates, RSVP collection, the wishes wall and photo memories — before you decide to upgrade. Because our paid plans unlock digital services that are delivered instantly, refunds are available only within a limited window as described below.

The free plan is free forever and requires no payment. There is nothing to cancel or refund. You can stop using the service or delete your account at any time from the Profile section.

You may request a full refund of a paid plan only if you contact us by email within 24 hours of payment. Requests made after this 24-hour window are not eligible for a refund.

To be eligible, email support@enyota.in within 24 hours of the payment from the email address on your account, with your payment reference / order ID. See Section 5 for exactly what to include.

Refunds will not be granted in the following cases:

• The request is made more than 24 hours after payment
• The request is made by any means other than email to our support address
• Change of mind after the event has taken place

The 24-hour email window applies to all paid plans — Monthly, Quarterly, and Yearly — since each is a digital service delivered instantly.

Within 24 hours of your payment, email us at support@enyota.in from the email address on your account, including:

• Your registered name and email
• The plan purchased and the date & time of payment
• The payment reference / order ID from your receipt
• The reason for the refund request

We review every request individually and respond within 3 business days. Only requests received within the 24-hour window are eligible.

You can view your current plan, expiry and benefits any time from the Subscription section.

• Paid plans give you premium access for the period you purchased and do not charge you again automatically
• When a plan expires, your account simply returns to the free plan — no action is needed to stop it
• For any billing question, contact support@enyota.in

Approved refunds are issued to the original payment method through our payment provider. Once approved, refunds are typically credited within 5–10 business days, depending on your bank or card issuer. eNyota does not charge a processing fee for refunds, but any fees deducted by third-party wallets or banks are outside our control.

If you were charged but did not receive premium access, or if you were charged more than once for the same plan, contact support@enyota.in with your payment reference. Verified duplicate or failed-delivery charges are refunded in full.

We may update this Refund & Cancellation Policy from time to time. Changes are effective when posted on this page with an updated “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.

For refund or cancellation questions, contact us at support@enyota.in or through our Contact page.